FAQs - Monodrop

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How can I be a member?

Membership to Monodrop website is very easy and free. You can easily register with your e-mail address and start shopping men's streetwear items.


How can I place an order?
After becoming a member, you can view our products ranging from T-shirts to jeans and easily add the items to your cart. Then, you can proceed to 'Check Out' page and complete the payment via credit card or Paypal. When your payment is verified, your order will be completed and you will receive an order confirmation e-mail.


How can I pay?
You can pay by CREDIT CARD or PAYPAL.


Can I pay cash on delivery?
We don't have cash on delivery option at the moment.


What size should I order?
While placing your order, please take a look at our size guide on each product page. Please note that our products are made by European sizing standards. For more information, please contact us.


Where do you ship?
We have worldwide express delivery for orders on our website, www.monodrop.com. For more information, you can contact us via e-mail.
How long will my delivery take?
Deliveries vary from country to country. Estimated delivery times are given below.
Europe: Within 2 working days
North America: Within 2 working days
Rest of the World: Within 5 working days


How can I track my order?
After your order is shipped from our office, you will receive a tracking number via e-mail. You can track your order from then on.

 

Can I exchange my order?
You can exchange an item (that doesn't fit or is damaged) with the same item or another item with the same price.


Have you received my return?
As soon as we receive your return package, the return process is initiated and we will contact you to fulfill your demand, be it a refund or product exchange.


How can I get a refund?
As soon as we receive your return package, we will contact you and make the refund to the account with which you completed the payment in the first place.

 

If you need more help, you can contact us via email.

support@monodrop.com

 

 

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